FAQ

CONFIRMATION LETTER: Upon receipt of the reservation form, release of liability form and deposit, you will receive a confirmation by email followed by an Information Letter with detailed information regarding our contact information, meeting time, departure time. 
 
PAYMENTS: The prices quoted are for payment by cash, draft, wire transfer, cheque or money order. The tour price is payable to Roop Tours 45 days prior to departure. Failure to pay by that date entitles Roop Tours to cancel your booking without notice and without refund of the deposit. Prices are quoted in Rupees. For some special trips, the booking date may be up to 2 months before departure. 
 
HEALTH AND FITNESS REQUIREMENTS: Participants must be in good health and in a good physical condition. It is vital that participants with medical problems make them known to us well before departure. If you suffer from severe muscular, chest, heart or bronchial disorders, or if you are a severe asthmatic, or have high blood pressure, you are strongly advised against participating. Our trips generally take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Where necessary, evacuation can be prolonged but it is difficult and expensive. Medical and evacuation expenses will be the responsibility of the participant. 
 
TOUR LEADERS: Our Tour Leaders take their responsibilities seriously and if a Tour Leader believes in his/her judgment that you should not participate in the trip, before your departure, even if you pass your medical, he/she may exclude you from the trip. In this circumstance you will be offered the option of taking another trip considered suitable for you or a full refund. If during a trip the Tour Leader considers you should not participate further he/she may direct you not to continue and you must follow the Tour Leader's instructions. In this case you will not be entitled to any refund. Travel insurance may compensate you depending on the circumstances.